Top 50 Crafters

Frequently Asked Questions

J & C Creations provides a comprehensive online help area designed to make your shopping experience as straightforward as possible. To save you the time of contacting us for those simple queries, we have covered the most common questions that our customers have when ordering and using our website.

 

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Is it safe to shop online at www.jandccreations.co.uk?

A. Yes. We use the Secure Socket Layer (SSL) encryption method and we have never had any problems with security. However, if you are still wary, you can contact us on 01622 862302

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Do you have a mail order catalogue?

To keep product costs to a minimum, we do not generally have a mail order catalogue. Our extensive website is easy to navigate and is much more up-to-date than a printed catalogue. However we are in the process of creating a printed and downloadable catalogue for our craft storage units. Please contact us on 07889 041416 or enquiries@jandccreations.co.uk if you would like to receive one of these catalogues.

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How do I contact J & C Creations?

You can call, email and write to us. Please take a look at the Contact Us page for full details.

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Do you have a shop?

No, we are an online retailer only

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How do I place an order with J & C Creations?

Shopping with J & C Creations is simple. Locate the items you would like to order with our easy to use search tools. Once you have found the items you require, just place them in the shopping basket and proceed to the checkout. You will be required to enter your contact and delivery details before choosing your method of payment. Your payment details will be coded by our secure server and once payment has been accepted you will receive confirmation via email. You will be sent a further email once your order has been dispatched.

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Can I place my order by phone or email?

Yes of course, please feel free to contact us by either phone or e-mail and we will try to assist you with any questions or queries. See our Contact Us page for full details.

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How can I pay for my order?

You can pay using any of the following cards: Delta, MasterCard, Solo, Maestro, Visa and Visa Electron (not American Express) as well as PayPal or cheque. Please make cheques payable to J & C Creations.

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Can I cancel or change my order?

Of course – Please contact us to change or cancel your order on 07889 041416.
If your order has yet to be despatched, we will cancel your order and refund you in full. If your order has been despatched, you can cancel your order in writing or by email within 14 days. All we ask is that you return the goods unused and unopened in the original packaging. See Delivery and Returns for full terms and conditions.

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How can I add to my order once it has been submitted?

You can either email enquiries@jandccreations.co.uk or call us on 07889 041416. Providing your order has not already been despatched your order will be amended for you.

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How will my order be delivered?

Depending on the size and value of your order, we use a combination of Royal Mail and courier to deliver our orders. Your parcel may require a signature. Please see the Delivery page for further details.

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What are your postage and packing charges?

Please see our Delivery page for full details, please note all orders containing craft storage units or craft storage boxes inccur a delivery charge due to their size and weight.

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When will I receive my order?

Orders will be dispatched as soon as possible after receipt of cleared payment. We aim to despatch all orders within 7-10 days, but this time may increase during busy periods or if we are away exhibiting at a craft show, please see our Events Diary. We will notify you by email if there are any unexpected delays in the despatch of your order. If however, included in your order there are any craft furniture, mobile storage, cube units or storage boxes, trays and inserts, then delivery may take up to 21 working days.

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I have not yet received my order. What should I do?

Delivery by Royal Mail should take around three to five working days from the date of despatch. Deliveries by courier will normally be delivered within 48 hours from the date of despatch (except craft storage furniture and craft storage boxes). If you are not available when the courier comes to deliver your parcel, they may leave it with a neighbour or in a safe place. If it is not possible to leave the parcel with a neighbour or in a safe place, a calling card will be left with instructions on how to arrange for re-delivery. Please contact us by email if you have not received your order within ten working days after the date of despatch.

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Can I order from overseas?

We will happily ship orders overseas, for delivery costs to Europe and the rest of the world see our Delivery page. Please contact us by phone or e-mail at enquiries@jandccreations.co.uk before placing your order if you have any questions about delivery outside the UK. If you would like to order any of our furniture, mobile storage units or cubes please contact us by phone or e-mail at enquiries@jandccreations.co.uk to place your order and to enable us to provide you with an accurate shipping cost.

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I am local to you, can I collect my order?

You can collect your order by prior arrangement, or if you have selected the 'Customer Pickup' delivery option. Orders will be ready to collect the next working day after you placed the order.

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Do you have a minimum order value?

No, there is no minimum order value.

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I've ordered something that's out of stock. What are the alternatives?

Our aim is to keep all products in stock unless it specifically says ‘Special Order Item’ or 'Pre-Order Item', but occasionally items may be unavailable due to supply problems. We try to mark all out of stock items on the website to avoid this situation. If you do order an item which is out of stock we will contact you at the earliest opportunity to arrange for an alternative product or a full refund.

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How do I return an item I have purchased, if I have changed my mind?

If upon receipt of an item you are unhappy for any reason, we are able to accept the return of goods for full credit (minus postage and packing), providing we are informed of your wish to return the item within 14 days of receipt by phone or e-mail. You must contact us before returning any item to obtain a refund reference number. The item must be returned unused, unassembled and in its original packaging and must be in a re-saleable condition. It is however your responsibility to return the items and this will be done at the customer's expense. If you wish to return an item that was delivered to you by courier, we can arrange for the return of the item for you, we will then deduct the relevant charge from the refund.

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Can I return an item I purchased by mistake?

If you have ordered the wrong goods we will be happy to exchange them provided you pay the post and packaging both ways and the items are returned to us in perfect condition within 14 days of receipt of goods.

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What happens if an item I have purchased is defect or damaged?

In the unlikely event of an item being faulty, the fault of the goods must be stated upon return. A trained member of staff will investigate the problem and if found to be faulty the item will be exchanged or refunded. A credit will be added to your account covering any postage costs incurred. For items found to be defect or damaged delivered by courier we will arrange for collection of the whole item (or damaged part). Once returned to us we will assess the item and if we find the damage has occurred during transit or as a result of a problem during manufacture, we will provide a replacement product. This will then be returned to you at no cost.

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What is the J & C Creations policy on privacy and security?

Personal information is private so we treat it with the highest standards of safety, security and confidentiality. This means that you can rest assured that your credit card and personal information are safe with us. We will never sell or give any information we have about you to any other company.

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How do Pre-Orders work and when is payment taken?

We take pre-orders on new products that are being launched by some of our suppliers. We take pre-orders to help us determine how much stock we need to order in to help avoid disappointment for our customers. You can pre-order items either online or over the phone.

If you place a pre-order online PAYMENT WILL BE TAKEN AT THE TIME YOU PLACE THE ORDER. If you phone through your pre-order PAYMENT WILL NOT BE TAKEN UNTIL THE ITEM IS DISPATCHED (however when placing a pre-order over the phone we require a non refundable deposit). If you wish to cancel your pre-order at any time please contact us as soon as possible. 

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